Welcome to Pots & Glazzio. By accessing our website and placing an order, you agree to the following terms and conditions, which govern your use of our services and your purchases from our store. Please read these terms carefully before shopping with us.
Pots & Glazzio specializes in handcrafted minimalist ceramics including vases, decor pieces, and other modern functional pottery. Each piece is made with care and intention, and natural variations in color, shape, size, or glaze are part of their handmade charm. By purchasing from us, you acknowledge that these slight imperfections are not defects, but a celebration of the artisanal process.
All prices listed on our website are in PKR and include applicable taxes unless otherwise mentioned. We reserve the right to change product prices, descriptions, or availability at any time without prior notice. Once you place an order, you will receive a confirmation email. This email serves as an acknowledgment that we have received your order, not a confirmation of acceptance. We reserve the right to cancel or refuse any order due to stock availability, pricing errors, or suspected fraudulent activity.
Payments must be completed through the secure options available at checkout. We do not store or access your sensitive payment information. Shipping charges and estimated delivery times will be displayed at checkout and may vary by location. While we strive to meet delivery estimates, delays caused by third-party couriers or external factors are beyond our control.
Returns are considered on a case-by-case basis. If your order arrives damaged or significantly different from what was described, please contact us within 7 days of receiving the item, along with photos and a description of the issue. Because our ceramics are handmade and fragile, we cannot guarantee refunds or exchanges unless the item is broken or clearly defective. If approved, refunds will be processed back to your original payment method.
All content on this website – including product images, written descriptions, and brand identity – is the property of Pots & Glazzio and may not be copied, reproduced, or used without our permission. By using our website, you agree not to misuse our services or engage in any unlawful or disruptive activity that may affect our operations.
These terms may be updated from time to time. Continued use of our website after changes are made constitutes your agreement to the revised terms. If you have any questions, please contact us at info@potsandglazzio.com.