At Pots & Glazzio, your privacy matters. We are committed to protecting the personal information you share with us and using it only in ways that improve your experience with our brand.
When you browse our website or place an order, we collect certain personal details such as your name, email address, shipping and billing information, and payment details. This data helps us process your order, stay in touch with you, and provide a seamless shopping experience.
We also collect non-personal information such as your IP address, browser type, device information, and the pages you visit on our website. This helps us understand how our customers interact with the site so we can make ongoing improvements. Like most websites, we use cookies and similar tools to enhance your experience—keeping items in your cart, remembering preferences, and offering tailored content. You can always manage your cookie settings in your browser.
Your information is used solely for processing orders, providing customer service, and conducting internal analytics. If you choose to subscribe to our updates, we may occasionally send you emails about new collections, exclusive offers, or ceramic design insights. You can unsubscribe anytime by clicking the link in our emails. We do not sell or rent your personal data to any third parties. However, we may share limited information with trusted service providers (like payment gateways, shipping partners, and analytics platforms) who help us run our store. These partners are required to keep your information safe and confidential.
We keep your personal data only as long as necessary to fulfill your order, comply with legal requirements, or support our legitimate business operations. We take reasonable security measures to protect your data, but please be aware that no digital platform is entirely risk-free. We encourage you to keep your account secure and avoid sharing sensitive information through unprotected channels.
If you are located in a region with specific privacy rights—such as the European Union or California—you may request access to your data, corrections, deletion, or opt out of certain uses. For any such request or questions about our privacy practices, please contact us at info@potsandglazzio.com. This Privacy Policy may be updated from time to time to reflect changes in law, services, or internal processes. All updates will be posted on this page with a revised effective date. By using our website, you agree to the terms outlined in this policy.